Return & Refund Policy

At Beatrizfurniture, your satisfaction with your order is our priority. If you need to return an item or request a refund, please follow the guidelines below to ensure the process goes smoothly.

Return Eligibility and Timeframe

You have 30 days from the date your order arrives to return any unused item. To qualify for a return, items must be in their original condition and packaging. For example, candles must be unburned, sprays and diffusers unused, and packaging intact.

Initiating a Return

1. Go to the contact form on our website.
2. Provide your order number and specify which item(s) you wish to return.
3. We will reply with the return shipping address and detailed instructions for your return.

Return Shipping Costs

• You are responsible for paying the return shipping costs unless the item is defective, damaged upon arrival, or if we sent an incorrect product.
• In these exceptions, Beatrizfurniture will cover the return shipping costs.

Refund Processing

Once we receive the returned item and confirm it meets our conditions, we will process a refund to your original payment method. Refunds typically take between 5-10 business days to appear in your account, depending on your bank.

Damaged or Incorrect Items

If your order arrives broken, leaking, or is not the item you ordered, please contact us within 7 days of delivery. When possible, include a photo of the issue. We will offer a replacement or a full refund based on your preference.

Exceptions and Non-Returnable Items

• Used or burned candles
• Used sprays or diffusers
• Items marked as final sale
• Returns submitted after the 30-day return window
• Gift cards (non-refundable)

Returns of Gifts

If you received an item as a gift and wish to return it, Beatrizfurniture can issue store credit instead of refunding to the original payment method. Please mention this when contacting us to start the return process.

Additional Information

We encourage you to contact us before shipping any returns if you have questions about eligibility or special circumstances. This helps avoid unnecessary shipping and ensures your return qualifies.

Beatrizfurniture reserves the right to refuse returns that do not meet these conditions, but we will always explain our reasons clearly.

Contact Us

If you need assistance or want to start a return, please reach out via the contact form on our website or email us directly at RiaAzrael5974@outlook.com.